Short Version: All appointments are non-refundable once performed. A non-refundable deposit of R100 secures your slot. Cancellations or reschedules must be made at least 24 hours before your appointment. Less than 24 hours, or a no-show, forfeits your deposit and may result in the full service amount being charged.
1. Overview
This Refund & Cancellation Policy explains how deposits, cancellations, reschedules, no-shows, and refunds are handled at Liya's Beauty Boutique. It forms part of our Terms of Service and is intended to comply with the Consumer Protection Act 68 of 2008 (CPA).
2. Deposits
- A deposit of R100 is required to secure your booking (unless you choose to pay the full amount at the time of booking).
- Deposits are non-refundable in the event of a no-show or late cancellation (less than 24 hours before your appointment).
- The deposit is deducted from the total cost of your service.
- Deposits may be transferred to a rescheduled appointment provided the reschedule is made at least 24 hours in advance.
3. Cancellations
- 24+ hours before your appointment: You may cancel or reschedule without forfeiting your deposit. The deposit will be held as a credit toward a future booking, or may be applied to your rescheduled appointment.
- Less than 24 hours before your appointment: Your deposit is forfeited. If you paid the full amount, the full service amount is forfeited.
- To cancel or reschedule, use the Cancel button in your Client Dashboard, or contact us directly.
4. No-Shows
No-show: If you do not arrive for your appointment without prior cancellation, your deposit is forfeited and the full service amount may be charged.
- Repeated no-shows or lateness may result in limited or restricted booking privileges.
- Arriving more than 15 minutes late without communication may be treated as a no-show.
5. Refunds
- Services performed: All services are non-refundable once the service has been performed.
- Cancellation by us: If we cancel your appointment (e.g., staff unavailability, unavoidable circumstances), you will receive a full refund of any amount paid, or the option to reschedule.
- Billing errors: Refunds are issued for payments incorrectly taken or amounts overcharged for which we are responsible.
- CPA protections: Nothing in this policy limits your rights under the Consumer Protection Act, including the right to a refund for defective services or services not rendered.
6. Refund Timing
- Approved refunds are processed to the original payment method within 5–10 business days of approval.
- For online payments, the refund is initiated through Yoco and returned to your card as per your bank's processing times.
- Cash refunds (where paid in cash at the salon) are issued at the salon at the time of processing.
7. How to Request a Refund or Cancellation
- Online: Cancel via your Client Dashboard (booking reference required).
- WhatsApp / Call: +27 12 345 6789
- Email: hello@liyasbeauty.co.za
8. Questions
If you have any questions about this policy, please contact us at hello@liyasbeauty.co.za or +27 12 345 6789 before making a booking.