1. Acceptance of Terms
By accessing this website, creating an account, or making a booking, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to any part of these Terms, please do not use our website or services. These Terms are read together with our Privacy Policy and Refund & Cancellation Policy.
2. Booking Appointments
- Eligibility: You must be at least 18 years old to book online, or have consent from a parent or guardian.
- Booking Confirmation: An appointment is only confirmed once payment (deposit or full amount) has been successfully processed and you receive a confirmation with a booking reference.
- Deposit Requirement: A non-refundable deposit of R100 is required to secure your slot, unless you choose to pay in full at the time of booking.
- Accuracy: You are responsible for providing accurate contact details, service selections, and appointment times.
- Reminders: We may send appointment reminders via SMS, WhatsApp, or email to the contact details you provide.
3. Payments
- Accepted Methods: Online payments are processed securely through Yoco (Visa, Mastercard). Card machine and cash payments are accepted at the salon.
- Pricing: All prices are quoted in South African Rand (ZAR) and include VAT unless stated otherwise.
- Authorization: By submitting a payment you authorise us (via our payment provider) to charge the amount shown at checkout.
- Outstanding Balances: If you pay a deposit only, the remaining balance is due at the salon before or after the service, as communicated at booking.
- Failed Payments: Appointments are not confirmed until payment is successfully processed.
4. Cancellations & Rescheduling
Full details are set out in our Refund & Cancellation Policy. In summary:
- Cancellations or reschedules must be made at least 24 hours before your appointment time.
- Cancellations made less than 24 hours before the appointment, or no-shows, result in forfeiture of the deposit and/or the full service amount as applicable.
- Deposits are non-refundable, but may be transferred to a rescheduled appointment within 24 hours of the original time if arranged within the required notice period.
5. Refunds
All services are non-refundable once performed. Refunds are only issued in the circumstances described in our Refund & Cancellation Policy, such as cancellation by us, or errors for which we are responsible. Refunds, where applicable, will be processed to the original payment method within 5–10 business days.
6. Late Arrivals & No-Shows
- Arriving more than 15 minutes late without communication may result in automatic cancellation of your appointment.
- Repeated lateness or no-shows may result in limited or restricted booking privileges.
- No-shows forfeit any deposit paid and, where the full amount was due, the full service amount may be charged.
7. Salon Services & Liability
- We use professional products and trained staff; however, results may vary based on individual skin, hair, and allergy factors.
- Please disclose any allergies, sensitivities, or medical conditions that may affect your treatment.
- We are not liable for reactions arising from failure to disclose relevant medical or allergy information.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or services.
8. Use of Website
- You agree not to misuse the website, attempt unauthorised access, introduce malicious code, or interfere with its operation.
- All content, branding, and materials on this website are the property of Liya's Beauty Boutique unless otherwise stated.
- You may not copy, reproduce, or redistribute website content without our prior written consent.
9. Data Protection & POPIA
Your personal information is collected and processed in accordance with the Protection of Personal Information Act, 2013 (POPIA) as set out in our Privacy Policy. By using our services, you consent to such processing.
10. Consumer Protection
These Terms are intended to comply with the Consumer Protection Act 68 of 2008 (CPA). Nothing in these Terms limits your rights under the CPA, including your right to fair and honest dealing, the right to a fair refund in respect of defective services, and the right to lodge complaints with the National Consumer Commission.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be published on this page, and where feasible, communicated by email or on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.
13. Contact Us
- Business: Liya's Beauty Boutique
- Email: hello@liyasbeauty.co.za
- Phone: +27 12 345 6789
- Address: Daan De Wet Nel Drive, Pretoria North, 0182, South Africa